TrenchMonkeyz Terms and Conditions

TERMS OF SERVICE

Last Updated: 19-02-2026

These Terms of Service ("Terms") govern your use of services provided by me, trading as TrenchMonkeyz. By using any of my services, you agree to these Terms. If you do not agree, do not use my services.

1. ABOUT ME

I trade as TrenchMonkeyz ("I", "me", "my"). I am a sole trader registered in Ireland. My business address is Dundalk, County Louth, Ireland.

For hosting services: trenchmonkeyz.com For AI and automation services: ai.trenchmonkeyz.com

Contact: mark@trenchmonkeys.com

1. DEFINITIONS

"Services" means all products and services provided by me, including: (a) Hosting Services: VPS hosting, web hosting, domain registration, SSL certificates, server management, and related services. (b) AI Services: AI agents, AI automation services, chatbots, web design services, and related services.

"Client", "you", "your" means the person or entity using my Services. "Account" means your registered account with me. "Content" means any data, information, or materials you submit to or through my Services.

1. ACCOUNT REGISTRATION AND SECURITY

3.1 You must provide accurate, current, and complete information when creating an Account. 3.2 You are responsible for maintaining the confidentiality of your login credentials. 3.3 You are responsible for all activities under your Account. 3.4 You must notify me immediately of any unauthorised use of your Account. 3.5 I reserve the right to refuse service or close accounts at my discretion where I reasonably believe there is a breach of these Terms or applicable law. 3.6 You must be at least 18 years old to open an Account.

1. HOSTING SERVICES — SPECIFIC TERMS

4.1 Service Delivery: I provide hosting services on a subscription basis. Service specifications (bandwidth, storage, CPU, RAM) are as described on trenchmonkeyz.com at the time of order. 4.2 Acceptable Use: You agree not to use my hosting services for any activity that is illegal, infringes third-party rights, or causes network disruption. This includes, but is not limited to, sending spam, hosting malware, and engaging in copyright infringement. 4.3 Resource Usage: Shared hosting plans are subject to fair usage limits. If your account consistently exceeds reasonable resource usage, I will notify you and may request you upgrade to a suitable plan. Continued excessive usage may result in service suspension. 4.4 Backups: While I perform routine backups, you are responsible for maintaining your own backups. I do not guarantee the availability or completeness of backups. I recommend you keep local copies of all important data. 4.5 Domain Registration: Domain registration and renewal are subject to the terms of the relevant domain registry. You are responsible for ensuring domain renewals are paid on time. I am not liable for domain expiration due to non-payment. 4.6 SSL Certificates: SSL certificates are provided "as-is". Issuance is subject to validation by the relevant certificate authority.

1. AI SERVICES — SPECIFIC TERMS

5.1 Nature of AI Services: My AI services include AI agent development, AI automation, chatbot deployment, and related solutions. These are configurable tools and services, not turnkey products. 5.2 No Guarantee of Output Accuracy: AI Services are provided "as-is" and "as-available." I make no guarantees regarding the accuracy, completeness, reliability, or suitability of AI-generated outputs. Outputs may contain errors, omissions, or inaccuracies. 5.3 Not Professional Advice: AI-generated outputs do not constitute legal, financial, medical, or other professional advice. You must independently verify any AI-generated output before acting on it. 5.4 Output Variability: AI models may be updated, modified, or improved over time. Outputs from the same input may vary between model versions. 5.5 Right to Human Review: Where AI Services automate decisions that produce legal effects or similarly significant effects concerning you, you have the right to request human intervention and review (EU AI Act Art. 14). 5.6 Liability Limitation for AI Outputs: To the maximum extent permitted by law, I disclaim all liability for any loss, damage, or claim arising from AI-generated outputs. You assume full responsibility for your use of such outputs. 5.7 Acceptable Use of AI Services: You agree not to: (a) Use AI Services to generate harmful, abusive, discriminatory, or illegal content; (b) Attempt to reverse-engineer or misuse underlying AI models; (c) Use AI Services in high-risk domains (healthcare, critical infrastructure, law enforcement) without my prior written agreement; (d) Input data you do not have the legal right to process.

1. FEES AND PAYMENTS

6.1 All fees are as stated at the time of order, exclusive of applicable taxes (including VAT). 6.2 Hosting Services are billed on a recurring basis (monthly, quarterly, or annually). 6.3 AI Services may be billed on a project basis, subscription basis, or as otherwise agreed in writing. 6.4 Payments are due at the start of each billing period. Late payments may result in service suspension. 6.5 Fees are non-refundable except as expressly stated or as required by Irish consumer law. 6.6 I may change fees with 30 days' notice. Continued use of the Services after a fee change takes effect constitutes acceptance of the new fees.

1. INTELLECTUAL PROPERTY

7.1 My IP: All intellectual property rights in my Services, software, platforms, documentation, AI models, and branding remain my property or that of my licensors. 7.2 Your Content: You retain all intellectual property rights in Content you submit. 7.3 AI Service Data: You retain ownership of all input data you provide to AI Services. 7.4 Licence to Me: You grant me a limited, non-exclusive, royalty-free licence to process, transmit, store, and use your Content solely to provide my Services to you. 7.5 Feedback: If you provide suggestions or feedback, I may use them without obligation to you.

1. DATA PROCESSING AND PRIVACY

8.1 My Privacy Policy explains how I collect, use, and protect your data. 8.2 A Data Processing Agreement (DPA) reflecting my status as a sole trader is available on request. 8.3 Both of us shall comply with the GDPR and applicable Irish data protection law. 8.4 Your data may be processed using third-party AI model providers with whom I have contractual safeguards in place.

1. CONFIDENTIALITY

9.1 Both of us agree to keep confidential any non-public information disclosed in connection with these Terms. 9.2 This obligation does not apply to information that: is or becomes public knowledge other than by breach; was known before disclosure; is independently developed; or is required to be disclosed by law. 9.3 This obligation survives termination for 3 years.

1. SERVICE LEVEL AND SUPPORT

10.1 Hosting Services: I aim for 99.9% network uptime, measured monthly. In the event of downtime exceeding this target, credits may be available on request (note: as a sole trader I do not offer formal SLAs unless separately agreed in writing). 10.2 AI Services: No specific uptime guarantee applies unless otherwise agreed in writing. 10.3 Support is provided through my ticketing system. Response times are based on the support plan selected and the severity of the issue. 10.4 Scheduled maintenance will be notified in advance where reasonably practicable.

1. LIMITATION OF LIABILITY

11.1 Nothing in these Terms limits my liability for death or personal injury caused by my negligence, fraud, or any liability that cannot be lawfully excluded under Irish law. 11.2 To the maximum extent permitted by law, I exclude all implied conditions, warranties, and representations. 11.3 My total aggregate liability under these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim. 11.4 I am not liable for: (a) Any indirect, consequential, or incidental damages; (b) Loss of profits, revenue, data, or business opportunity; (c) Service interruption caused by factors outside my reasonable control; (d) Any loss arising from AI-generated outputs, including reliance on inaccurate outputs; (e) Actions taken by third-party service providers (e.g., cloud infrastructure, AI model providers).

1. INDEMNIFICATION

You agree to indemnify and hold me harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) Your use of my Services in violation of these Terms; (b) Your Content that infringes any third-party rights; (c) Your violation of applicable law.

1. TERMINATION

13.1 Either of us may terminate these Terms on 30 days' written notice. 13.2 I may suspend or terminate your Account immediately if: (a) You breach these Terms and fail to remedy the breach within 7 days of notice; (b) You violate my Acceptable Use Policy; (c) Your payment is overdue by more than 14 days; (d) I am required to do so by law. 13.3 Upon termination, you must pay all outstanding fees and cease using my Services. 13.4 I will provide a copy of your data upon request within 30 days of termination, subject to payment of outstanding fees.

1. DISPUTE RESOLUTION AND GOVERNING LAW

14.1 These Terms are governed by the laws of Ireland. 14.2 Any disputes shall first be attempted to be resolved through informal negotiation. 14.3 If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the Irish courts. 14.4 Nothing prevents you from bringing a complaint to the Irish Data Protection Commission or any relevant EU supervisory authority.

1. AI-SPECIFIC TRANSPARENCY DISCLOSURES

15.1 AI-Generated Content Labelling: Where I provide AI-generated content directly to end users (as opposed to providing AI tools to you), I will label such content as AI-generated where required by the EU AI Act. 15.2 Training Data: Where I use your data to train or improve my AI models, I will: (a) Notify you in advance; (b) Provide a mechanism for you to opt out of such use; (c) Anonymise data where reasonably practicable before using it for training. 15.3 AI Model Information: Upon reasonable request, I will provide information about the capabilities and limitations of my AI models, including their intended purpose and known risks. 15.4 Transparency Register: I maintain an internal register of AI systems used in my operations in accordance with the EU AI Act.

1. GENERAL PROVISIONS

16.1 Entire Agreement: These Terms, together with my Privacy Policy and any applicable DPA, constitute the entire agreement between us. 16.2 Amendments: I may amend these Terms from time to time. Material changes will be notified with 30 days' notice. Continued use after changes take effect constitutes acceptance. 16.3 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full effect. 16.4 No Waiver: Failure to enforce any provision does not constitute a waiver of that provision. 16.5 Assignment: You may not assign these Terms without my written consent. I may assign these Terms upon notice to you. 16.6 Force Majeure: Neither of us is liable for failure to perform due to circumstances beyond that party's reasonable control. 16.7 Third-Party Rights: No third party has any rights under these Terms.

1. CONTACT

For questions about these Terms, please contact me at: TrenchMonkeyz Dundalk, County Louth, Ireland Email: pol@trenchmonkeyz.com

DISCLAIMER: This document is a template for informational purposes. It does not constitute legal advice. These Terms must be reviewed by a qualified solicitor qualified in Irish law before publication or use. Laws and regulations, including the EU AI Act, are subject to change.